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About Us

When you shop online with Water Junkie you are connecting with a Diving and Watersports shop and not just a warehouse. Our online store operates through a bricks and mortar Auckland based shop established in 1978.

Our experienced staff, who are enthusiastic and passionate about the diving and watersports industry, are the very same people who also process your online purchases. Our shop has an excellent reputation for customer service and advice, and that same level of service is applied to our online store.

Why shop with Water Junkie?

  • Best Price Guarantee.

    If you have a quote for the same or equivalent product at a better price we will match it.

  • Internationally recognised quality brands and products.

    We supply a wide range of international quality brands so that you can buy with confidence that the equipment you purchase has been produced by companies that have been market leaders in the scuba industry for years and have developed their products after years of research and testing.

    We do not supply cheap rebranded products imported directly from Asia or end of the line products dumped on the internet with little after sales service or support in the future.

  • Wide range of products.

    We have access to all major brands and products. If you cannot find the product you are looking for in our online store, please contact us and we will source it for you locally at the best possible price.

  • Full manufacturer warranties on all products.

    We stand behind what we sell. Don't be fooled by back to base or 1 year warranty. As an authorised dealer we provide full manufacturer warranties up to 2 years!

  • Knowledgeable advice and full after sales service.

    Our trained technicians provide in house servicing and repairs in our fully equipped workshop.

  • NZ owned and operated.

    Money spent with us stays in NZ. By supporting us you are also supporting the diving and watersports industry in New Zealand providing training, air fills, trips and charters, after sales service and advice.

  • Open 7 days a week and contactable locally by telephone or email.

    Monday to Friday 9am –- 5:30pm
    Weekends 9am –- 5pm





Terms and Conditions

Order Methods

We understand that our customers will have different preferences for shopping so we offer two methods of making a purchase.

BY PHONE:

If you are in a hurry or you would like some friendly and personal service simply pick up the phone and call us on +64 9 4248540 as our store on the sunny Hibiscus Coast (just 30mins north of Auckland CBD) is open seven days a week. You will need to tell us the item description and brand so have that information at hand. We may be able to give you a shipping quote straight away, otherwise we can email it to you or call you back. Upon confirmation that you are happy with your order, we will take your credit card information over the phone and charge the confirmed amount. Alternatively you can make an electronic payment into our account. Goods will be dispatched once payment is received.

ONLINE:

Simply make your selections and add them to your cart. On the shopping cart page, you can update quantities or remove items. When you are happy with your order, select the "checkout" option. When making a purchase on line you have the option of creating an account but you can still make purchases without doing so. If you choose to create an account you will be able to log back in to view your order information, save items to your wish list and receive email updates on any new items and promotions. When logged in to your account your address details will load automatically onto the checkout page but you may edit these if they have changed. You can create an account at any stage by selecting the "Account" tab on the top right corner of the screen or through the checkout page.

TERMS AND CONDITIONS

This online store is made available to you under the following policies and conditions:

1. SHIPPING

We only ship within New Zealand and shipping is free for orders and purchases valued $100 or more (excluding Chatham Islands). All other orders under $100 will incur a shipping fee which will be quoted at checkout.

2. DELIVERY METHOD

Your purchase will be sent by courier.

At this time, we only deliver to New Zealand addresses. We do not deliver to Post Office boxes.

Please note that a signature is required for all deliveries and you should inspect the package before signing for any signs of damage. The goods become the recipient's property and responsibility once they have been signed for at the time of delivery.

If goods do not arrive when you expect them to (see our Delivery Period), please contact us within 24 hours. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

If any goods arrive damaged, please contact us within 24 hours of delivery. Please return the damaged goods to us in the condition received by you with all original packaging, together with all packing slips. At our election, we will either repair or replace the goods or refund the price to you.

3. DELIVERY PERIOD

We aim to dispatch your products within 48 hours of purchase and you will receive an email that confirms that your order has been dispatched. If any of it items you ordered are not in stock, we will notify you within 48 hours with an estimate on the lead time, and if this is too long to wait you may cancel your order.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by entering the tracking number emailed to you in the dispatch email, into the courier's website.

Delivery times are as follows:
North Island: 1-3 days
South Island: 1-4 days
Rural delivery: 1 day extra to the above

4. PAYMENT OPTIONS

Our prices are quoted with GST (Goods & Service Tax). All purchases are charged in New Zealand Dollars only.

You can pay by:
i. direct credit (our bank details will be provided to you on checkout)
ii. credit card (we currently accept Visa and Mastercard)

We also have financing option available, please email us if you are interested in financing your purchase as all quotes and lending are subject to application, approval and lending criteria.

5. EXCHANGE AND REFUND

We would like you to buy with confidence so we offer a 30 day money back guarantee. You can return any product purchased from waterjunkie.co.nz in an unused, brand new condition within 30 days of the date of the purchase and we will refund your money back. Please advise us by email quoting your invoice number if you return a product to us. All purchases must be returned and inspected before any refund will be granted.

Gift cards cannot be returned. They are non-refundable and cannot be redeemed for cash.

6. SECURITY

Our shopping cart is fully secure using Secure Sockets Layer (SSL). SSL is a commonly-used protocol for managing the security of a message transmission on the Internet. Your credit card details are split and encrypted, so they cannot be read even in the unlikely event of the purchase details being intercepted. Credit card details are not stored.

7. PRIVACY

We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be deleted or corrected.